FAQ

Here's how Afterpay works.

* You get the app and shop terkclothing, instantly.
* You see your installments and choose Afterpay as your payment method.
* You make first of 4 payments now. And pay the rest over 6 weeks.

Please note, all items in your shopping bag must be eligible for Afterpay, and the shopping basket value must be between $35 and $1000.
How do I use Afterpay?
Just shop on terkclothing.com and check out as normal. At checkout, choose the Afterpay payment method.You will be directed to the Afterpay website to register and provide payment details (Visa or Mastercard).If you’ve used Afterpay before, just log in to your Afterpay account. First time customers will need to register with Afterpay and provide payment details as usual, returning customers simply log in to make their purchase. It’s that easy! Please note that all items in your shopping bag must be eligible for Installments by Afterpay. A minimum purchase amount may apply and you must meet additional eligibility requirements to qualify.Then complete your order – easy!
 
Where can I use Afterpay?
Afterpay can only be used on purchases made on the terkclothing.com website.

Can I use Afterpay if I’m an international customer?
Afterpay is only available to customers with a US billing address.Customers with international billing addresses will not be able to create an Afterpay account.

How does the Afterpay payment schedule work?
Afterpay customers have to make their first payment at the time of purchase. The remaining three payments are deducted automatically every 2 weeks in equal installments from your selected payment method.If you would like to make additional unscheduled payments before they are due, you may log in to Afterpay to make your payments early. Afterpay will then adjust the amount owed accordingly. You can log in to your Afterpay account anytime to view your payment schedule or make a payment before the next due date.

What if I can’t pay an Afterpay installment?
An $8 late payment free will be charged if funds are not available at the time the automatic payment is due. An additional $8 fee will be charged if the missed payment is not made within 7 days. Late fees will not exceed 25% of the total order. Please see Afterpay Payment Purchase Agreement here.
 
When will my items be delivered if I use Afterpay?
Afterpay orders are delivered within our standard shipping time frames like any order from terkclothing.com.Visit our Shipping page for more information.

Is there a limit to how much I can spend on a single Afterpay transaction?-
Yes, your bag value must be between $35 and $1,000 to use Afterpay on terkclothing.com

What products are not eligible for purchase using Installments by Afterpay?
Afterpay is not available on purchases of gift cards, donations, back-ordered, pre-ordered, or auto-replenishment products . If you are purchasing gift cards along with Afterpay eligible products, you will need to place two separate orders.

How do I return or exchange an item purchased using Installments by Afterpay?
If you have changed your mind, you can return your Afterpay purchase by mail for a refund. Please check that your return or exchange meets our Return policy here. Afterpay will be notified of your return and will process the appropriate refunds. Please do not return your purchase to Afterpay. If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support at info@afterpay.com
Where can I find out more about Afterpay?
If you would like to know more about Afterpay, visit the Afterpay website www.afterpay.com for a comprehensive list of FAQs, terms as well as Afterpay’s Privacy Policy which can be found at www.afterpay.com/privacy-policy

If you have any questions about your Afterpay account, please contact Afterpay directly via web form at help.afterpay.com/hc/en-us